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Field notes on AI at work.

One deep dive a week. What a change in the AI tools means for a small business, how to set it up, what it costs, and when to wait. For the daily news, open the AI Daily Brief.

New every Saturday
ClaudeChatGPTGeminiMicrosoft CopilotGoogle WorkspaceAutomation and agents

Where to start with AI: how to choose the first workflow to automate

The first AI workflow decides whether the team trusts the next one. A simple way to choose it: score five recurring tasks on frequency, hours, clear rules, the cost of a mistake and data access, then start where AI drafts and a person approves.

5 min read ››

What drives the cost of an AI implementation, and how to estimate it

The cost of putting AI to work is set by drivers you can see before anyone quotes: the tools, the systems involved, data quality, exceptions and approvals, volume and upkeep. How to estimate the tool and time side yourself, with a worked example.

5 min read ››

Zapier moved its agents into the Zap: triage quote requests with one AI step

Zapier Agents now runs as a single AI step inside a normal Zap, with per-tool approvals and task-based billing. How to turn quote request emails into ready drafts, what it costs in tasks, and which default to change first.

5 min read ››

Gemini skills replace Gems: turn your best proposal into one

Skills are reaching the Gemini app now, Google has paused them in Workspace, and Gems stop working for business accounts from March 2027 at the earliest. What a skill is, which plan you need, how to build one from your best proposal, and what to watch with Hebrew and personal accounts.

6 min read ››

Handing the weekly status update to a ChatGPT Business team task

ChatGPT Business can now run a recurring team task, answer in Slack or Teams as @ChatGPT, and power internal Sites with live data. How to move the weekly status update onto it, what it costs in seats and credits, and what to test first.

6 min read ››

Claude is merging chat and Cowork: how to set up a first invoice workflow

Anthropic is folding Cowork into Claude, and its small business plugin now has 43 workflows. Which plan to pick, how to set up invoice chasing step by step, what it costs, and what changed on October 6.

5 min read ››